Frequently Asked Questions (FAQ)

Rates are calculated on an individual basis & will depend on size, condition, & type of job. By filling out our online cleaning inquiry form, we can generate an estimate for you. Always feel free to give us a call if there are any questions.

The time needed for a home cleaning can vary based on many factors. These include the condition and size of the home, client priorities, etc. We expect a standard cleaning for most homes to take between 1-3 hours for a two-person team. While we expect most homes to fall into this time frame, not all will, and that should be expected.

If you need a more accurate timeline, we’d be happy to provide a possible time range over the phone or via email. It’s important to note, over the years we’ve learned it’s impossible to guarantee an exact time since all homes are different and everyone has different needs and priorities.

Of course, the more we visit the bigger the discount! The discounts offered are as follows:

Weekly - 20%

Bi-weekly - 16%

Monthly - 8%

The size of the team we send may vary. Most of our teams are teams of two people. Depending on the size of the job and work to be completed, additional team members may be sent.

Our cleaner(s) stay very busy, so we cannot guarantee the same team will be available at the chosen/scheduled date/time.

We know it’s essential to build rapport with your cleaner(s), so we do our best to keep you with the same cleaner(s) as much as possible. We are a small, close-knit team, so you are always seeing the same people.

Deep cleanings include everything a standard cleaning does but with more detail work.

We have an itemized list of what is covered during a standard cleaning, and you can let us know if you require any additional tasks to be completed.

Everyone has different priorities, so we customize work performed to suit your individual needs and budget. Add/subtract what makes the most sense for you!

You can refer to Our Services page for more information.

We carry general liability and worker’s compensation insurance and can provide a certificate of insurance upon request.

You’re in good hands. 🙂

We understand that sometimes cancellations are unexpected, life happens. However, we try to accommodate as many clients as possible and have to turn some clients away, who may be looking to book a specific day - due to our schedule being full. We also plan things out in advance with our team, who are expecting a certain number of jobs/hours each week. Last-minute cancellations make it difficult to get another client on the schedule and make up the lost time. For those reasons, the following guidelines have been established for all cancellations:

For clients with recurring services:

In the event a client needs to cancel a scheduled cleaning appointment, forty-eight (48) BUSINESS hour notice is required. Notice may be given via email. Should a client fail to give forty-eight (48) BUSINESS hour notice: the client must pay 50% of the fee (estimated bill, based on hours booked and team members assigned) for the canceled cleaning FIRST offense and 100% of the fee (estimated bill, based on hours booked and team members assigned) for the canceled cleaning THEREAFTER.

For all other clients (One-time cleaning, Move-in/Move-out, Initial cleaning):

Because these cleanings take up considerable time on our schedule - we require a 72 BUSINESS hour/3 day notice for cancellations. Appointments canceled with less than 72 BUSINESS hour notice will be subject to 50% of the fee for the canceled cleaning FIRST offense and 100% of the fee THEREAFTER.

In the event A Touch Above, Inc. needs to reschedule your appointment, we will contact you and get you set up with our next available appointment or you can remain on your normal rotation of scheduled service.

All appointments are secured with a credit card, but that is not the only payment method we accept. Following your appointment, an invoice will be sent to you via email. Instructions for payment will be on the invoice.

Payments are due on the day of service, unless other arrangements have been discussed.

If you have opted to have us run your card on file, we will do so when we’ve completed the cleaning.

You will never be charged without having a service performed.

Failure or refusal to pay your invoice will result in a late fee being applied to your original invoice and/or your card on file being charged.

Visit our Terms and Conditions for more information.

Tips are not required but are always appreciated. Feel free to give your cleaning professional a tip. It will make their day!

If you feel so inclined, you can tip in cash the day of your appointment or add a tip when paying your invoice with your card. Alternatively, you can let us know how much you would like to tip, and we’ll process it via your credit card for you.

No, as long as we have a way to get into the home you don’t have to be present for the cleaning.

Whether it be a door left unlocked for us, a code, or a key under the mat, we’ll be able to get in, clean, and get out while you’re at work or out running errands! We’ll even lock up when we’re done.

Yes. We supply absolutely everything for your convenience. Our home cleaning professionals use only the highest quality products and the best equipment possible to ensure everything is done properly.

If a customer has any special requests and wants us to use something specific, we ask that you mention it when booking and leave products out for your cleaning professionals.

We strongly believe that our stellar customer service, reliability, communication, honesty and convenience - paired with flexibility and dedication - play a major role in the quality cleaning services we provide.

We go the extra mile.

We genuinely care. Each job is unique and given personalized attention.

Details matter.

We ARE your pet’s favorite cleaning service! 🐾

We are fun and friendly. We are trustworthy and we are discreet.

We’ll be there when you need us.

We service Albany County and the surrounding areas.

Special requests for areas that are further away will be subject to additional costs.

Wondering if we service your area?

Just ask!