Terms & Conditions
A Touch Above, Inc. Cleaning Services - Custom-Tailored To Suit Your Individual Needs!
To provide you with the BEST possible service, we HIGHLY RECOMMEND that first-time visits receive a thorough deep cleaning.
OUR SERVICES
A. Standard Services
Our standard cleaning service typically includes the following:
Basic cleaning in bathroom(s) & basic cleaning in kitchen
Cleaning counters, sinks, faucets, toilets, tub/shower, exterior appliances
Touch up cabinetry & backsplash as needed
Dusting/wiping down uncluttered furniture & windowsills
Emptying small wastebaskets throughout the home
Straightening beds & furniture
Floors vacuumed & mopped
Removing cobwebs
Light tidying
B. Deep Cleaning Services
Our deep cleaning service typically includes the following:
Everything in the standard cleaning
Dusting/wiping down ceiling fans, fixtures & vents - height restrictions
Dusting/wiping down trim, moldings, baseboards, doors, outlet/switch plate covers, etc.
Cleaning interior window glass & tracks
Cabinetry exterior in kitchen & bathroom(s)
Appliance interiors (freezers must be defrosted)
C. Move In/Out & Apartment Turnover Cleaning Services
Our move in/out & apartment turnover cleaning service typically includes the following:
Everything in the standard cleaning
Dusting/wiping down ceiling fans, fixtures & vents - height restrictions
Dusting/wiping down trim, moldings, baseboards, doors, outlet/switch plate covers, etc.
Cleaning interior window glass & tracks
Cabinetry interior/exterior in kitchen & bathroom(s)
Appliance interiors (freezers must be defrosted)
D. Airbnb Cleaning Services
Our Airbnb cleaning service typically includes the following:
Everything in the standard cleaning
Check all cabinetry & drawers in kitchen/bathroom(s) for things left from previous guests
Touch up cabinetry interiors/exteriors in kitchen/bathroom(s) as needed
Check all appliances (fridge, microwave, oven, dishwasher) for things left behind
Touch up interior appliances as needed (freezers must be defrosted)
Toiletries & linens restocked
Beds remade and laundry done - if necessary
Remove trash - if bins are on property - we do not take anything with us
Report any problems/provide feedback pertaining to property/guests to the owner - if required
E. Additional Services
The following additional services may be available at our discretion, for an additional fee, if requested & accepted during the time of booking:
Organization & decluttering services
Flooring underneath/behind appliances
Appliances need to be pulled out by the owner for cleaning
Dusting/wiping down ceiling fans, fixtures & vents - height restrictions
Dusting/wiping down trim, moldings, baseboards, doors, outlet/switch plate covers, etc.
Cleaning interior window glass & tracks
Cabinetry interior/exterior in kitchen & bathroom(s)
Appliance interiors (freezers must be defrosted)
Help with laundry, stripping/making beds, dishes
Garage, basement or porch cleaning
Detailing furniture - remove cushions to vacuum and/or wipe down (leather)
Carpet/upholstery shampooing
Steam cleaning
F. Excluded Services
We do not clean freezers that have not been defrosted
We do not cover fixtures that require disassembly & handwashing or inside china cabinets & hutches
We do not wash walls or ceilings
We offer light-duty wall cleaning only, in order to prevent damage to paint, wallpaper & drywall
We do not offer restorative services such as grout, stripping, waxing, calcium/lime/rust, paint removal, etc.
We do not offer junk removal & will not remove anything for disposal
G. Health & safety reasons prohibit us from cleaning the following conditions:
We do not lift/move heavy furniture/appliances
Mold removal or remediation
Working while people are smoking indoors
Pests (fleas, bedbugs, rodents, infestations, etc.)
Human & pet waste of any kind
Bodily fluids
Strong odors
Severe damage/clutter/hoarder conditions
Nicotine/smoke/fire/water damage
Disconnected utilities
Extreme temperatures
Failure to disclose the condition of the property may result in our inability or refusal to do the job & you will be charged a non-refundable fee - 50% of your estimated bill (based upon hours booked & team members assigned).
H. Commercial Cleaning Services
Please contact us to discuss your commercial cleaning needs.
PAYMENTS & CANCELLATIONS
Payments & Card On File
Rates are calculated on an individual basis & will depend on size, condition, & type of job.
In order to book with our company, we require a credit card on file for each client. The card on file will not be automatically charged following service unless the client requests or the invoice is not paid on time.
Invoices are sent following service via email. We accept most major credit/debit cards & Venmo. Recurring clients have the option to mail a check. Please let us know your preferred method of payment when booking.
Payments MUST be received DAY OF service unless prior arrangements have been made. If payment is not received within 24 hours of job completion for any reason, the card on file will be charged for the full amount.
If the card on file cannot be charged, is declined, or we are not able to collect funds, a $75 fee will be applied to the original invoice, plus all costs for collection & enforcement of this agreement as stated below.
If payment is still outstanding one month following the date of service, the client will be charged 3% of their outstanding balance on a weekly basis until the balance is paid in full. Additionally, we will pursue legal action against any client who fails to or refuses to pay their outstanding balance when due. This includes but is not limited to a certified demand for payment letter, small claims suit brought against you for monies owed, lost time & money spent dealing with collections, filing fees/court costs & any legal fees & expenses that we incur regardless of the outcome or settlement of any action.
Scheduled Appointments and Cancellation Policy
A. Automated appointment reminders are sent via email/text when booking is confirmed, 1 week before the appointment & 1 day prior to the appointment. We cannot guarantee the same team will be sent, or a set schedule. Business hours are 9 A.M.-5 P.M, Monday - Friday. Please let us know if you have a preference for morning or afternoon appointments. If requested by the customer, our team can send an “on my way” text, which will let you know when they will be arriving.
B. The scope of work &/or condition of the home or office may hinder our ability to complete all work order items in the allotted time. We will contact you if additional time or another visit is required to complete the job.
C. Cancellation Policy For Clients With Recurring Services:
If a client wants to cancel a scheduled cleaning appointment, 48 BUSINESS HOURS/2 DAY NOTICE given via email to Info@atouchaboveny.com is required.
If we do not receive an email cancellation at least 48 BUSINESS HOURS/2 DAYS in advance of the appointment the client will be charged 50% of the fee for the appointment cancellation (based upon hours booked & team members assigned) FIRST offense.
Clients will be charged 100% of the fee for the appointment cancellation (based upon hours booked & team members assigned) for any subsequent cancellations without the required notice thereafter.
D. For All Other Clients (One-Time Cleaning, Move-In/Move-Out, Initial Cleaning):
Because these cleanings take up considerable time on our schedule, 72 BUSINESS HOURS/3 DAYS NOTICE for cancellations given via email to Info@atouchaboveny.com is required.
If we do not receive an email cancellation at least 72 BUSINESS HOURS/3 DAYS in advance of the appointment the client will be charged 50% of the fee for the appointment cancellation (based upon hours booked & team members assigned) FIRST offense.
Clients will be charged 100% of the fee for the appointment cancellation (based upon hours booked & team members assigned) for any subsequent cancellations without the required notice thereafter.
E. A Touch Above, Inc. Cancellation:
In the event A Touch Above, Inc. needs to reschedule your appointment, we will contact you & get you set up with our next available appointment or you can remain on your normal rotation of scheduled service.
Preparing For Our Arrival
Decluttering is highly recommended. This allows your cleaning team to focus on detail & quality during their visit.
Access To Your Home or Office:
If you have a hidden key or plan to leave a key somewhere for us, we can add it to your booking notes so our cleaning team knows where to find it. Please let us know what you'd like us to do with the key when the cleaning is complete. We are unable to store or retain keys. Lockbox & door codes can also be added to the notes once an appointment is placed on our schedule. If a door will be unlocked or you plan to be home, please let us know.
Upon arrival, if our cleaning team cannot gain access to your home or office, we will attempt to contact you by phone/text/email. We will wait 10 minutes to hear back from you. If we are not able to reach you or gain entry to the property to complete the job, your appointment will be considered canceled, & you will be charged a $75 cancellation/lockout fee.
Pets:
We love pets! We do not require you to secure your pets during the scheduled cleaning time unless you deem it necessary, or the animal has any history of aggression or biting which must be disclosed in advance.
Harassment:
If our employee feels that they are being harassed or mistreated, they are instructed to notify us & leave the job site at their discretion; and the client will be charged 100% of the fee (based upon hours booked & team members assigned).
Limit Of Liability & Insurance:
We carry general liability and worker’s compensation insurance and can provide a certificate of insurance upon request. In the event that something were to happen, you would be notified by phone & we will work together with you to come to a resolution.
To the extent permitted by law, the total liability of a A Touch Above, Inc. arising out of, or in connection with this agreement and any services provided to client, shall not exceed the greater of (A) $1,000 or (B) the amount of fees paid to A Touch Above, Inc. for said services.
Photos:
Transformation photos are required for every new clean to ensure client priorities have been addressed. Client also consents to having A Touch Above, Inc. use transformation photos for marketing purposes. If you do not want transformation photos taken in your home to be used for marketing purposes or have any questions regarding use of photos, please contact us via email.